My Bad Snow Leopard Experience

I am annoyed with Apple! Very annoyed. *Takes a deep breath* And the object of my annoyance sits in the very pretty box below.

Pretty box but not so pretty on the inside ...

Yes! You heard that right! I'm annoyed with Apple for their crummy Mac OS X Snow Leopard install disc which is dual-layered and apparently cannot be read by the Superdrive that comes standard on my 1-year old Macbook. The disc worked and installed fine on the demo iMac at Machines 1U which made me feel even more crap. Gargh!

In order to deal with my annoyance I am gonna do just what anyone with access to the Internet will do. I'm gonna ... wait for it ... RANT! I decided to write directly to Apple.com on Sunday and unfortunately I've not gotten any response yet from them so in an effort to elicit a response out of Apple I've decided to plonk the contents of my next complaint to them that I am just about to post on Apple.com through their feedback form.

Enjoy the following and let's hope I can get someone to do something about my defective disc (Apple ... I'm talking to you).

Hi again,

I am really annoyed that no one at Apple has bothered to get back to me about the issue that I have been having. I emailed my problems with Snow Leopard over the weekend and it's Tuesday now. I would really appreciate a response on this and action on replacing my Snow Leopard disc as the Superdrive on my Macbook cannot read the disc properly and the install does not occur at all.

I have managed to borrow a USB DVD-RW drive and created a disk image on a thumb drive which works but I still cannot get over the fact that I paid RM619 for a Mac Box set for a copy of Snow Leopard which I am finding out has problems being read by Macbook Superdrives because it's dual-layered?!

I know I live half-way across the world in a region that probably is not important to your company but that does not mean I am any less as important as a customer. I must say that I am sorely disappointed in the response time that I'm getting here. In fact I think I'm gonna be posting this up somewhere for the world to know. It's a shame really cos' I've always had a high regard for Apple and I've been increasingly pursing genuine software as a means to support the fight against piracy. Apple products are premium-priced items here in Malaysia and it's really disappointing that I can't get a simple install to work.

I hope to hear from someone as the reason why I am writing in here is because I believe that my complaints can be better dealt with by the mother brand rather than the people who distribute Apple products here in Malaysia.

Thank you.

Regards,

Chris.

If someone from Apple is reading this. I hope you can do something for a very unhappy customer who has always thought that Apple had better QC on their products.