Quik Customer Service

I'm writing with some glowing praise for customer service that I've gotten recently right here in Malaysia. I gave Panasonic a call last week about my TV which was on the blink and guess what? They responded almost immediately and just this week on Monday, the technician dropped by and made off with the innards of my 29-inch Tau Giga TV.

My TV! It looks healthy doesn't it?

Not quite! It's all empty inside! An empty shell ... heh heh!

Imagine my suprise this morning when Panasonic gives me a call again to tell me that they've fixed the problem! Oowah! Awesome no? Unfortunately for fixing the problem they are charging me:

• RM80 - Service fee
• RM62 - For the component
• RM25 - Delivery charges
  

All in all the repairs on my TV is gonna cost a whopping RM167. Crappola! That's a lot of money!!! Sigh ... I wish I could earn more money. Anyone got any freelance copywriting jobs out there? I've won a few Kancils you know? Hire me ... please? Anyways, Panasonic has really been very good to me ... even when I had problems with my DECT phone. Kudos to Panasonic's Customer Support department!

Another glowing report about customer service here in Malaysia involves Maxis. About a month or so ago I also made service complaint to Maxis and imagine my surprise when they actually sent someone to check out the reception in my apartment. The tech guy was in my apartment for a good 30 minutes before leaving with all the data he collected. I still haven't heard from Maxis yet so I guess it's time to make another call to them.

The one thing I've learnt in the past few months is this ... quit complaining about things to people who can't make a difference. If you have an issue with something bring it UP! My friend Paul Gan told me this ... if you don't inform Maxis or whomever about your problems they won't know. And if they don't know how can they fix it? So my advice to all of you out there is to VOICE OUT and don't just RANT OUT!

On another note my dad's old bike got stolen in Bentong last night! Sigh ... thieves really are desperate these days. I hope the police can locate it. A moment of silence please to my dad's faithful bike ... it really was a workhorse bike! It's gone everywhere ... well almost everywhere in the Klang Valley PLUS it's even travelled from Bentong to KL & back. I remember riding with my dad all the way from KL to Bentong on that trusty steel horse! If the police can't find it I will miss it so.

Till next time!

Remember, Remember the 11th of September

I woke up this morning and again battled through my hurt but it was a bit different today as I read Our Daily Bread. It's September 11th today and it just seems like so long ago that the World Trade Center was taken out in New York in 2001. Has it really been six years? I remember watching the events on TV back at my first job in Arachnid and it seemed like a waking nightmare. The world has in a lot of ways moved on but in my own pain it seemed as if God was prompting me to pray; to pray for comfort for all those who lost someone in the attacks. And so I did just that.

Remember those who were lost

For the rest of us, these events seem so far away but it's very real. Pain & suffering is real. The question is; are we doing anything to reach out to touch lives? I find myself being so self-centred at times and it is a struggle to care for others when I'm hurting too. I do the best I can and I guess I still believe very much that this world would be a much better place if we all just looked beyond ourselves and cared for others.

Let's spend a minute in silence for those who lost their lives today. For the victims & for the rescue workers. And for the families who miss someone that was taken from them. I pray for God's comfort on you.

On another note, I was surfing through Apple Trailers today and lo & behold the Iron Man movie has a trailer out! The closing bits brought out the fan boy in me but somehow the trailer didn't do that great a job in exciting me at the start. Whatever it is I'll still catch it when it releases next year especially since Iron Man is playing such a crucial role in Marvel's comic books since Civil War last year.

Check out the trailer here. That's all from me today.

Cheers & spend a bit of time today thinking about what you can do to make a difference in someone's life.

Elusive Freedom

Hi everyone, I've been battling my thoughts & emotions a lot especially in the last 2 weeks. It's tough when I don't really understand why my heart still hurts after so long. My best bud J-son tells me that I know what I need to do and perhaps I do. But it just seems like such a chicken & egg thing cos' it's hard to ignore the hurt that's so palpable when I get up in the morning. It's FRUSTRATING!!! Sigh ...

I don't know if I still want to be with her or if I just want to move on and be with someone else. The worst part is that I don't know how I can be with anyone else with such damaged emotions. When I sit down and close my eyes; a picture of my heart appears and I see it still bleeding & hurting. It's sad that the people you love have such power to hurt you. For the most part I've succeeded in not looking back at things but it's just come back all of a sudden with a vengeance in the past month or so.

At any rate I've had a huge measure of peace today after attending church at our brand new Dream Centre. It was strange being in such a huge place and at the start I felt so overwhelmed by all the people. I feel that DUMC as a whole is such a big place and I'm glad that at the very least we have cell groups that meet and minister to the needs at a micro level. It's awesome being a part of this church and I'm a bit sad that with all my disappointments & heartache that I'm just not able to contribute to the church but I hope to be up & running soon. There is a part of me that just can't wait to write a new stageplay and to take up cell leadership again. For now I guess I just gotta receive and really get deeper into God in this difficult period of my life. Here are some pix I took of our brand new sanctuary ... AWESOME no?

My view from upstairs. Huge ain't it?

Presenting the DUMC Dream Centre!

There! I've gotten all of my negative thoughts out of my system, it's time to get back to some Metroid Prime 2: Echoes after finish Metroid Prime 3: Corruption for the Wii. In time I hope to really live life out there with more freedom in my heart. Pray for me guys ... in the meantime I wish everyone out there happy thoughts and lotsa love! I leave you guys with this cute picture I took of some kids playing at 1U in the concourse area ... they made me feel happy cos' life is good really isn't it?

Life's full of colour to a child